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1. Visit our website and click on the icon for your account.
2. Log in with your login details and select your order.
3. Enter the reason for return in the appropriate field.
4. You will then receive your return label, which you can print out and attach to the package.
5. You can then drop off your parcel at any DHL shop or post office.

We hope that this information is helpful to you. If you have any further questions, please do not hesitate to contact us.

Defect or malfunction

In case of a problem with a product we sell, the trained staff of our service center will be happy to help you. You can reach them as follows:
or hotline: 00 800 456 22 000
(Monday to Friday, 8:00 a.m. to 6:00 p.m. / free from landlines and mobile networks)

(Please note that this is an internationally accessible, toll-free number and is preceded by two zeros "00".

You can also contact the service center by post as follows:

Globaltronics Service Center
c/o Teknihall GmbH
Alfred-Nobel-Str. 1
63128 Dietzenbach