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Service and warranty


In case of a problem with a product we sell, the trained staff of our service center will be happy to help you. You can reach them as follows:

Hotline: 00 800 456 22 000
(Monday to Friday, 8:00 a.m. to 6:00 p.m. / free from landlines and mobile networks)

(Please note that this is an internationally accessible, toll-free number and is preceded by two zeros "00".

You can also contact the service center by post as follows:

Globaltronics Service Center
c/o Teknihall GmbH
Alfred-Nobel-Str. 1
63128 Dietzenbach

Imprint (Teknihall GmbH)

Data protection (Teknihall GmbH)

Please note our warranty conditions and contact the service center by phone before sending in an item to obtain an RMA number.

To send a product directly to our German service center in Dietzenbach (only for products purchased in Germany from the "Brown Goods / Consumer Electronics" range), please use the website After entering the hotline telephone number associated with your product (without spaces or other characters) (found in the operating instructions), you will receive a parcel label that allows you to drop off your defective device directly at a post office free of charge.

Warranty conditions

We are pleased that you have decided to purchase a device from our company and hope you enjoy this high-quality product. Should you nevertheless have a justified complaint, we offer a guarantee for a period of 2 years for private, non-commercial use from the date of purchase.

  1. This guarantee does not affect your statutory warranty claims as a consumer against the seller of the device. These rights are not restricted by the manufacturer's guarantee granted by us
  2. The guarantee we provide is only valid for private use of the device and is limited to the territory of the Federal Republic of Germany.
  3. The warranty period is 2 years from the date of purchase for private use.
  4. During the warranty period, defective products can be sent to the service address stated on the warranty card. You will then receive a new or repaired device free of charge. After the warranty period has expired, you also have the option of sending the defective device to the service center for repair. Repairs after the warranty has expired are subject to a charge.
  5. In the event of misuse, improper handling, use of force or interventions not carried out by our authorized service branch, the guarantee will be void.
  6. The purchase receipt, which must be enclosed with the device as an original or a copy, serves as proof of guarantee. Without a valid purchase receipt, free complaint processing under this manufacturer's guarantee is not possible.
  7. If you send in the device without a valid proof of purchase and outside the 24-month manufacturer's warranty, we will provide you with a cost estimate for the repair. If you decide against a repair, we will return the device to you and charge you a flat rate for transport and drawing up the cost estimate.
  8. Replaced parts remain at our service center and are disposed of at our discretion.
  9. The warranty is void if the device has been opened and/or modified by you or a third party not authorized by us.
  10. No warranty claim exists:
    - In case of improper handling
    - In case of mechanical damage to the device from the outside and transport damage
    - With normal wear and tear
    - When installing the device in damp rooms or outdoors
    - In case of damage caused by force majeure, water, lightning, overvoltage
    - Failure to follow the operating instructions and operating errors
    - If the device does not have a technical defect
  11. The guarantee does not include any further liability on our part, in particular no liability for damage that did not occur on the device itself or that occurs due to the device failing until it is repaired (e.g. travel costs, etc.). Your statutory rights remain unaffected.
  12. Warranty services provided by us do not extend the warranty period of 2 years from the date of purchase, even with regard to any components that may be replaced.
  13. We provide a 6-month guarantee on batteries.
  14. The warranty obligation expires in the event of resale by the original purchaser.

- Place of jurisdiction is Hamburg -
Globaltronics GmbH & Co. KG